Terms & Conditions
All fixed lighting should be installed by an insured professional.
We cannot guarantee our lighting meets the safety and operational requirements of any country outside the UK. As such, any lighting sold to customers outside the UK should be checked by someone familiar with local safety and operational requirements.
We accept returns for any product providing the claim is made within 7 days of receipt of the good. The good must then be returned within the next 14 days.
Returns are not accepted for our commercial customers.
Returns are not accepted for Bespoke orders, where products have been altered to the client's requirements.
We do not refund delivery or pay return postage costs.
Items must be returned in the condition they were sold, i.e. unused and unaltered.
Once a return has been accepted, a refund will be made within the next 30 days.
- FAILED DELIVERIES
A £25 admin fee is applicable for all deliveries that are returned to us due to the fault of the buyer. Reasons include, but are not limited to, incorrect delivery address given and at least 2 failed delivery attempts by our courier.
When payment is made through Paypal, we will use the delivery address given to us by Paypal, unless otherwise notified by email within 2 hours of the purchase.
In the event of a failed delivery, an additional redelivery charge is also applicable. This price will be charged at the true value of the delivery service and may be higher than the original delivery price charged.