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FAQ

Payment

Payments made through the website can be made via PayPal or credit/debit card, which is processed through PayPal. For payments to be made for commissioned pieces, Artifact Lighting will send an invoice to the provided email address.

Shipping

Items are shipped in double-wall corrugated boxes with packing material to ensure their safety in transit. All items are shipped insured by courier, for the unlikely event that any damage might occur. For UK domestic orders, there is a 5-day handling period following receipt of payment and delivery details. We do ship internationally, but please contact us for a delivery quote.

Cancellation & Returns

In the event of being dissatisfied with a purchase, UK buyers have the right to cancel and return goods within seven working days upon receipt of their purchase. A full refund will be given, excluding our initial postage costs. The consumer is to make contact by email to inform us of such a decision, and is responsible for the return of the goods, which would be at their expense. Consumers who come to be in possession of our goods by way of a 3rd-party will not be able to claim for such a refund through Artifact Lighting. Instead, they are to contact those with whom the purchase was made. Refunds may take up to 30 days to process, starting form the date the item is returned. 

Nature of Goods

Much of what Artifact Lighting does is the restoration of antique lamps and the sale thereof – in the form of commissioned pieces, for example. Such items, then, are to be considered used. Product descriptions will detail any thing that we might consider to be of concern for the consumer. However, such is the nature of these items – industrial lighting in design and in function – that Artifact Lighting chooses lighting which is suitable for both domestic and commercial use. With items that are new such as light bulbs, the consumer is to take that as granted. If for any reason an item description does not communicate detail to your satisfaction, then please contact us for more details.


Email: info@artifact-lighting.com